Privacy Policy

1. About This Privacy Policy

BusinessMap.my (“BusinessMap”, “we”, “us” or “our”) is a digital platform operated by Creative Site Digital Solution.

BusinessMap.my provides businesses with the opportunity to claim numbered digital placements (“Digital Lots”) on the Malaysian Digital Business Map.

This Privacy Policy applies to personal data processed through BusinessMap.my and associated services, including enquiries, Digital Lot applications, transactions, customer communications and website usage.

We aim to handle personal data in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (Act 709), as amended from time to time.

2. Information We Collect

Depending on how you interact with BusinessMap.my, we may collect the following information.

2.1 Business and Digital Lot information

• Business or company name;
• Business logo;
• Website URL;
• Digital Lot number;
• Digital Lot package or tier;
• Business location, city or state, where applicable;
• Business tagline or other information voluntarily submitted.

2.2 Customer and contact information

• Name of the person submitting or managing the claim;
• Email address;
• Telephone or mobile number;
• Billing information;
• Company or business registration information where required;
• Information provided through contact forms, enquiries or support requests.

2.3 Transaction information

• Digital Lot purchased;
• Package purchased;
• Transaction amount;
• Payment status;
• Transaction reference;
• Date and time of transaction.

We generally do not require sensitive personal information to provide Digital Lot services. Please avoid submitting unnecessary sensitive information through our forms or communication channels.

3. Public Digital Lot Information

BusinessMap.my is designed as a public-facing digital business map. Therefore, certain information submitted as part of a Digital Lot claim is intended to be publicly displayed.

By submitting these items for a Digital Lot, you acknowledge that they are intended for public display on BusinessMap.my and may be visible to website visitors, search engines and other online services.

Private administrative information such as your personal contact email, telephone number and payment details will not normally be displayed publicly unless you specifically choose to provide such information as public business contact information.

You are responsible for ensuring that you have the appropriate authority and rights to provide any business name, logo, image, trademark, website address or other material submitted to us.

4. Information Collected Automatically

When you access BusinessMap.my, certain technical information may be collected automatically by our website, hosting provider, analytics services or security systems.

This may include:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Approximate geographic location;
• Pages viewed;
• Referral source;
• Date and time of access;
• Session and interaction information;
• Technical logs and security events.

This information helps us operate, secure and improve the website and understand how visitors use BusinessMap.my.

5. How We Use Your Information

We may use information collected through BusinessMap.my to:

• Process and manage Digital Lot claims;
• Reserve, allocate and activate Digital Lot numbers;
• Display approved business information on the digital map;
• Process transactions and confirm payments;
• Generate receipts or transaction records;
• Provide customer support;
• Verify submitted business information;
• Communicate about your Digital Lot;
• Process updates to business logos or website links;
• Generate Proud Owner graphics, badges or related materials;
• Prevent fraud, abuse or unauthorised transactions;
• Protect the security and integrity of the website;
• Maintain financial, administrative and transaction records;
• Analyse website performance and visitor behaviour;
• Improve our products, user experience and website functionality;
• Respond to legal or regulatory obligations;
• Enforce our Terms and Conditions;
• Send marketing communications where permitted.

We will not use your personal data for a materially different purpose without appropriate notice or consent where required by law.

6. Payments and Payment Providers

Payments for Digital Lots may be processed through third-party payment gateways or financial service providers.

Depending on the payment method selected, you may be required to provide payment-related information directly to the relevant payment provider.

BusinessMap.my may receive transaction information such as:

• Payment status;
• Transaction amount;
• Transaction ID or reference;
• Payment method;
• Date of payment.

We do not intend to directly store complete payment-card numbers, online banking passwords or other payment credentials that are processed solely by the relevant payment provider.

Third-party payment providers process information according to their own privacy policies and legal obligations.

7. Cookies and Analytics

BusinessMap.my may use cookies and similar technologies to operate the website, remember preferences, maintain sessions, analyse traffic and improve website performance.

Types of cookies we may use

Where required, non-essential cookies may only be activated after you provide the relevant consent.

You may also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Disclosure of Information to Third Parties

We do not sell your personal data to advertisers.

We may disclose or provide access to personal data where reasonably necessary to service providers that assist us in operating BusinessMap.my, including:

• Website hosting and infrastructure providers;
• Payment gateway providers;
• Cloud storage providers;
• Email or communication service providers;
• Website analytics providers;
• Security and fraud-prevention providers;
• Professional advisers such as accountants, auditors or legal advisers;
• Government, regulatory or law-enforcement authorities where required by law.

Where practicable, service providers are expected to process personal data only for legitimate purposes connected with the services they provide.

We may also disclose information in connection with a genuine merger, acquisition, restructuring, sale or transfer of the BusinessMap.my business, subject to applicable legal requirements.

9. International Data Transfers

Some service providers used by BusinessMap.my may operate servers or infrastructure outside Malaysia.

As a result, personal data may be processed or stored in another country where necessary to provide relevant technology, infrastructure, payment, analytics, communications or cloud services.

Where cross-border transfers occur, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable Malaysian data protection requirements.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including operational, contractual, financial, security and legal purposes.

The retention period may vary according to the type of information.

• Active Digital Lot information may remain stored while the Digital Lot remains active.
• Transaction and accounting information may be retained for the period required by applicable financial, tax and legal obligations.
• Customer support records may be retained where necessary to manage enquiries, disputes or account history.
• Technical and security logs may be retained for a reasonable period for security, fraud prevention and troubleshooting.

When personal data is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to our legal and operational obligations.

11. Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Security measures may include:

• HTTPS/SSL encryption;
• Access controls;
• Website security monitoring;
• Regular software and plugin updates;
• Security backups;
• Restricted administrative access;
• Use of reputable hosting and payment providers.

However, no online service, storage system or internet transmission can be guaranteed to be completely secure. You should also take reasonable precautions when sharing information online.

If we become aware of a personal data breach, we will assess and respond to the incident in accordance with applicable legal obligations.

12. Your Personal Data Rights

Subject to applicable law and any permitted exceptions, you may have rights in relation to personal data we hold about you.

These may include the right to:

• Request information about how your personal data is processed;
• Request access to your personal data;
• Request correction of inaccurate or incomplete data;
• Withdraw consent where processing is based on consent;
• Request that certain processing be stopped or restricted where applicable;
• Object to the use of personal data for direct marketing;
• Request deletion where appropriate and legally permitted.

For public Digital Lot information, you may contact us to request reasonable corrections to business details displayed on the map. Changes remain subject to verification and our Terms and Conditions.

We may request reasonable information to verify your identity or authority before processing a personal data request.

13. Marketing Communications

Where permitted, we may send customers and users communications relating to BusinessMap.my, new Digital Lot releases, platform updates, campaigns, offers or other relevant services.

You may request to stop receiving promotional communications at any time by using the unsubscribe method provided in the communication or by contacting us.

Even if you opt out of marketing, we may continue sending non-promotional communications required to manage transactions, Digital Lots, security matters or customer support.

14. Children’s Privacy

BusinessMap.my is a business-focused platform and is not intended to be used by children to purchase Digital Lots.

We do not knowingly seek to collect personal data from children for the purpose of providing Digital Lot services.

If you believe personal data relating to a child has been submitted to us inappropriately, please contact us so that we can review the matter.

15. Links to External Websites

Digital Lots displayed on BusinessMap.my may link directly to websites operated by independent businesses.

BusinessMap.my does not control the privacy practices, content, security or operation of third-party websites.

When you leave BusinessMap.my and visit another website, the privacy policy and terms of that website will apply.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to BusinessMap.my, our technology, our service providers, legal requirements or our data practices.

The latest version will be published on this page together with the date on which it was last updated.

Where a change materially affects the way we process personal data, we may provide additional notice where appropriate.

17. Questions, Requests and Complaints

If you have questions regarding this Privacy Policy, wish to exercise a personal data right, request a correction or raise a privacy concern, please contact BusinessMap.my using the details below.